FastTrack is a well-established company specialising in fleet management and GPS device installation services. Over the years, the company has grown by providing a wide range of services, including fleet tracking, vehicle monitoring, and GPS device installations. However, to stay competitive and meet evolving customer demands, FastTrack has recognised the need for a comprehensive business transformation.
This case study outlines FastTrack’s journey towards business transformation, which includes restructuring its operations, divesting non-core businesses, streamlining customer support, and developing a proprietary cloud-based fleet management system. The primary goal is to reduce dependency on third-party software vendors and improve service efficiency, quality, and innovation.
Client:
FastTrack
Industry:
Transportation & Automotive
Category:
- Business Transformation
- Tech Enablement
- Customer Experience
- Employee Experience
- Stakeholder Experience